ServiceNow Technical Lead
Aeven A/S
Aeven's Automation, AI & Tools division is at the forefront of delivering a comprehensive suite of integrated technologies encompassing Infrastructure Automation, RPA, Application Lifecycle Management (ALM), Monitoring, ITSM, and CMDB. With an extensive portfolio that combines enterprise-grade solutions and in-house innovations, we facilitate Aeven's growth journey, offering both traditional on-prem infrastructure and application outsourcing as well as hybrid cloud services.
Responsibilities:
- Develop the ITSM team
- Participate in the technical verification of the current customers ITSM ServiceNow
- Verify the current documentation and if needed update/create the documentation
- Efficiently handle defects, ensuring timely resolution and minimal disruption to service delivery.
- Start the Handover to Operations (HOTO) from customer
- Ensure the hiring of employees for the ITSM team
- Becoming the technival lead of new team in Aeven on ServiceNow
- Being part of the transition project
- Central role in future customer dialogue
Qualifications:
- The ideal candidate possesses the following qualifications and experience:
- Master’s degree or equivalent in a related field.
- 5+ years of experience in ServiceNow development and architecture
- Proven expertise in designing and implementation complex Service Now solutions, including custom applications and integrations to third party vendor tools.
- Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages.
- Problem-solving and communication skills.
- Demonstrated leadership abilities, with the capacity to inspire and guide teams.
- Excellent written and oral communication skills in English, with the ability to effectively communicate with customers and internal teams.
- Detail-oriented with a commitment to maintaining high standards of documentation practice.
Employee benefits
- 6 weeks of paid time off per year
- 5 sick days per year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
- Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
- Referral bonus (20,000 – 60,000 CZK)
- Free snacks on Mondays and monthly get-togethers
- Free fruits and vegetables every day
- Height-adjustable tables
- Co-working offices in Ostrava and Brno
- Czech language lessons
- Annual flu vaccination for free
Department: Østmarken 3a, Søborg
Lokation: Prague
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