IT Support Engineer

Are you experienced in IT Support with solid technical skills and a highly customer focused approach? Then look no further, as this might be exactly the challenge you are looking for.

Banking Circle is a truly international and vibrant company with more than 550 skilled and dedicated employees worldwide. We are a differentiator in the market who provides the stability of a Bank and the flexibility of a Fintech, to deliver a payments solution to our clients as we continue transforming the Banking and Payments industry for the new economy.

About the role
To support that and our exciting growth journey, we are looking for a highly skilled and motivated IT Support Engineer to join our team in Luxembourg. We are inspired by the mission to provide high quality and timely services for the business and the projects we engage in whilst also getting the opportunity to work with cutting-edge technology.

In this role, you will have the opportunity to join our Service Desk team and demonstrate your commitment to delivering the best and fastest service internally, ensuring the highest possible user satisfaction. This role involves supporting offices throughout Europe. You report directly to our Service Desk Team Leader.

What you will be doing

• Ownership and Support: Take ownership of user issues, providing comprehensive remote and onsite IT support. Investigate, diagnose, and resolve issues promptly, while maintaining thorough documentation and updating tickets accordingly.
• Collaboration and Knowledge Sharing: Work closely with other IT staff members to share knowledge, coordinate tasks, and support projects. Contribute to the continuous improvement of IT services and processes by providing feedback and suggestions. Mentor and train new or junior IT staff as needed.
• Hardware and Software Management: Install and configure a wide range of hardware and software solutions, including support for office moves. Ensure seamless integration and functionality across all systems.
• User Access and Management: Manage user accesses, facilitating smooth onboarding and offboarding processes for employees. Maintain strict adherence to security protocols and access controls.
• Software and License Management: Oversee software licenses and stocks of equipment, ensuring compliance with licensing agreements and optimizing resource allocation.
• IT initiatives Participation: Participate in IT initiatives, contribute expertise and support to the teams as needed.
• Maintenance and Upgrades: Assist in the completion of scheduled maintenance and upgrade activities, proactively identifying areas for improvement and implementing necessary changes.

What we are looking for
To be the right candidate for this position, we expect you to have at least 3 years of experience in a similar role.

The Service Desk serves as the frontline and entry point for all IT-related inquiries, making it imperative for candidates to embody a service-minded approach and uphold the highest standards of professionalism.

Technologies Used Daily

• Microsoft Office365 Suite: Proficient in utilizing Office365 applications including Intune, Exchange Online, SharePoint Online, Teams, and others for seamless collaboration and productivity.
• Applications Management: Experience with managing applications through platforms such as Company Portal, SCCM, ServiceNow, ensuring optimal performance and user satisfaction.
• Troubleshooting and Command-Line Tools: Skilled in performing initial troubleshooting using command-line tools and logs, resolving issues efficiently and effectively.
• Meeting Room Deployment: Capable of deploying and maintaining meeting rooms, facilitating smooth and productive interactions for users.
• Access Management: Proficient in providing and troubleshooting access to a wide range of applications and systems, including Active Directory groups, Database objects, Mailbox objects, and more.
• Asset Staging: Experienced in staging new assets such as Virtual Desktops, Laptops, and Mobile phones, ensuring smooth integration into the IT environment.
• Windows Operating Systems and Active Directory: Proficient in managing Windows operating systems and Active Directory environments, ensuring secure and efficient IT operations.
• Print Server and Networking: Knowledgeable in managing Print Servers and networking infrastructure to support seamless printing and connectivity for users.
• Identity & Access Management Concept: Familiarity with Identity & Access Management concepts, ensuring secure and efficient access control for users.
• Cloud Management (Azure): Experience in cloud management, particularly with Microsoft Azure, leveraging cloud services to enhance organizational capabilities and scalability.

As a person we expect you to be an open and positive team-player with structured and detail-oriented work and strong communication skills.

A flexibility in attitude and working hours is necessary due to a fast-paced working environment with a high rate of changes. You must therefore also be able to juggle several tasks simultaneously and excel in meeting deadlines under pressure.

As Banking Circle is an international company it´s a requirement, that you are fluent in English, both verbally and in writing. If you master other relevant languages, it will be an asset.

What we offer you
We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team. Furthermore, we offer a competitive salary and a generous benefit package, opportunities for continuous learning, development, and a dynamic and collaborative culture that values personal initiative and professional achievements.

Department: Amerika Plads 38, København Ø

Lokation: Luxembourg (LU)