Associate Solutions Architect for Service Desk


Udlandet (øvrige)

Associate Solutions Architect for Service Desk

In NNIT we are in the progress of the digital transformation of our 225 people Global Service Desk. We are working with AI, machine learning and process automation to enhance the experience delivered by our supporters, and we as part of this we are looking for a Solution Architect to secure all the technologies fit together.

You will join a multicultural and dynamic team and be part of great and significant projects in a company with a lot of traction, a good work/life balance, and an excellent team spirit.

Your responsibilities as a Solutions Architect
You will be overall responsible for the technical architecture including being a consultant on all the technical levels within the Service Desk.

Your work tasks include:

  • Overall design of Service Desk architecture
  • Dialogue with system owners and pre-sales about plans for implementing new tools as well as feedback on RPO/RTO for systems
  • Assist in solving difficult technical challenges and to create IT architectures for simple solutions including documentation
  • Secure technical implementation of standard solutions at customers including having dialogue with customer stakeholders regarding security approvals
  • Process Automation together with rest of automation team

Your qualifications and experience
You are fluent in English (both spoken and written) and are used to have dialogue with customer stakeholders.

You have a strong broad technical background and designing new solutions is not new to you.

Thinking new technologies first is part of your DNA.

You have a good understanding of the ITIL framework and maybe deeper knowledge from how a Service Desk works.

We appreciate if you have experience with working on projects and if you have worked with IT outsourcing from a customer or supplier perspective.

You will communicate and interact with diverse internal and external stakeholders from technician to management level. And it is your responsibility to gather and understand solution requirements as well as to support the delivery units in relation to services and solutions.

Regardless of your background the right drive and passion for creating strong relationships to our stakeholders is at the heart of what we are looking for.

Employee benefits
We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

We also offer you:

• The opportunity to work in a multicultural company

• Friendly and dynamic work environment

• Educational courses & training

• Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.

• Holidays 5 weeks

• Sick days

• Notebook

• Cell phone

• Meal vouchers

• MultiSport card enabling free entry to 362 sport facilities in Prague

• Cafeteria

• Flexible start/end of working hours

• Occasional work from home

• Foreign business trips

• Language courses of Czech for foreigners

• Fresh fruit and tea/coffee in the office

• Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Application deadline

About NNIT


NNIT is a fast-growing IT company with ambitious goals. We supply IT services to large enterprises, the public sector and the life science industry - customers that demand high levels of quality and security.

At NNIT, you can make your mark on some of the most challenging projects in the IT industry, on our journey forward as a company, and on your own career.

We take on the responsibility for our clients' IT as if it were our own, and we live our values every day, so you should be able to see yourself in them. We are: Conscience driven. Value adding. Open and honest.

We regard diversity as a strength and support equal opportunities for all. We encourage applications from people of all ages, genders, religions and ethnic backgrounds.

Anna Toporkova

HR Consultant

+420 770141360

Løbende ansøgningsfrist

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Udlandet (øvrige)
Teknik & Teknologi
IT - Hardware
IT - Netværk & Telekomm.
IT - Software
Rådgivning & Support

NNIT A/S - hurtigt overblik

IT advisory, development and operations with a strong focus on life sciences, finance, the public sector and large enterprises with equally high demands on quality and security.

Østmarken 3A
2860 Søborg
Logo: NNIT A/S
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