Global Sales Operations & Service Excellence Consultant (m/f)


Udlandet (øvrige)

Danfoss is a global leader focused on energy-efficient solutions that save energy and costs, and reduce carbon emissions. The company's wide range of products and services are used in areas such as cooling food, air conditioning, heating buildings, controlling electric motors and powering mobile machinery. The company is also active in the field of solar and wind power as well as district heating and cooling infrastructure for cities and urban communities. Danfoss was founded in 1933 in Nordborg, Denmark. Today, the Group employs around 24,000 employees and sells its products in more than 100 countries around the world.

About this Job

As a Danfoss Drives Global Sales & Service Excellence Consultant, you will take the lead to provide expertise regarding team dynamics and change management, process design strategies, performance improvement tool sets and capability developments based on customer insights. You will be contributing to Danfoss Drives' strong market position and help further gain competitive advantage. We offer you an interesting and challenging job in a high-performance team with potential for further growth as well as a global environment where you continuously will be able to develop your skills and competencies.

Click the link to know more about Danfoss Drives:

The position can be located in any of our European subsidiary.

Being part of the global business excellence team you will globally facilitate significant performance improvement of sales & service processes and IT tools in close collaboration with business leaders and teams leading towards our digital transformation.

This to support the Danfoss Drives business growth by:

  • Managing the global sales & service processes securing optimization and effectiveness locally
  • Securing to have the analytics pulse, spot trends and opportunities that lead to recommendations about how to adjust the sales strategy
  • Support implementation and maintenance through performance and setting up strong user support structure through competence development. This by identifying best practices and faster experience sharing, i.e. collects and selects success stories to be communicated in order to reinforce positive energy and winning ways
  • Future sales tools development with focus on SAP & Sales Force in collaboration with Danfoss Business Systems, Group IT and Danfoss Drives' Systems organization
  • Ensuring compliance with quality standards and legislation

Essential Knowledge and Experience

  • Process ownership for sales order management related processes
  • Design, development and maintenance of processes based on VoC and customer insights
  • Approval and prioritization of IT improvement requests
  • Experience with value selling
  • Coordination with IT tools developments, maintenance and regional Customer Service Centers
  • Maintain a Global Repository for documentation, competence development & trainings
  • Process performance and effectiveness management with the key stakeholders in Danfoss Sales Companies

Essential personal characteristics

  • Team player with strong global collaboration and people communication skills
  • Ability to operate in a global matrix organisation with a culturally open mind set
  • Systematic way of thinking, passion to drive improvements in ways of working
  • Strong commercial insight with a customer/business understanding
  • Energetic and results oriented
  • Ability to work in a changing business environment and having focus on the importance of change management


  • M. Sc. or B. Sc. in Engineering or commercial degree
  • Preferable knowledge of SAP, CRM and Sales Force
  • Fluent English is a must
  • Willingness to travel (est. up to 40 days / year)

What we offer

  • A unique opportunity working in a global organization with highly engaged team members
  • To be part of a global, professional and dynamic team in an organization offering many opportunities for professional and personal development
  • Work in a flexible and professional development environment

We look forward to discovering how you want to have an impact on tomorrow!

For further details about the job, please contact our Hiring manager; Global Sales & Service Excellence Director Nanna Aage Lundsgaard at +4551846604 or Recruitment Consultant Tatjana Hajos at +49 69 8902 282.

Company Profile
Watch how Danfoss is Engineering tomorrow, here.

Location: *Flexible

Country: *Flexible, Austria, Denmark, Finland, Germany

Job Area: Sales & Marketing

Type of Position: Professional

Løbende ansøgningsfrist

Udlandet (øvrige)
Elektro & Telekommunikation
Marketing & Business
Teknik & Teknologi
Data & analyse
IT - Software
Kommunikation & Media
Marketing & Reklame
Fejlmeld opslaget

Opslag oprettet d. 27.07.2017, sidst opdateret d. 31.08.2017

Danfoss A/S - hurtig overblik

Leveret af

Danfoss A/S
Danfoss A/S
If you want to create powerful engineering solutions, drive a sustainable future across infrastructure, food, climate and energy, Danfoss is where you’ll make a real impact.

Nordborgvej 81
6430 Nordborg

Other locations in Denmark: Sønderborg, Rødekro, Gråsten, Viby, Kolding, Vejle, Silkeborg, Aarhus, Hasselager, Sunds, Hinnerup, Odense, København. Locations in more then 100 countries.

Elektronik & Maskin

Billetter på første parket til fremtidens verden.

Logo: Danfoss A/S

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