Technical Incident Manager

Are you known for your ability to drive processes needed to prevent future incidents? If so, this is your chance to become our first Technical Incident Manager in our scale-up environment.

Your new role
As our first Technical Incident Manager in Operations at Dalux, you will play a critical role in ensuring the efficient and effective resolution of major incidents relating to the Dalux products (Build and FM) running in AWS. You will primarily have a facilitating role during and after a major incident, which includes being responsible for coordinating and leading the incident response process and post-mortems, as well as own the incident mangement process.

You will, in collaboration and alignment with other internal parties, set the direction for the future goals within incident management. Be aware that we are aming for hiring more Incident Managers. The Technical Incident Manager will have a more technical approach and therefore be part of the Operations team in Development. Besides this role, we are also looking for an Incident Manager that will be part of the Customer Support team with a more Commercial approach. Both roles will otherwise remian the same and you will collarborate a lot.

In addition, it means that you must thrive with the fact that your responsibilities will grow and change during the journey. This includes accepting that core hours will be 37,5 hours and gradually extend to being available and paid for being on call 24/7 in the future.

Responsibilities:

• Major Incident Coordination:

Lead and facilitate incident response meetings and internally act as the central point of contact for all major incidents.

• Major Incident Response:

Further develop and maintain the incident management process in Dalux

• Communication and Reporting:

Communicate to all relevant stakeholders internally during and after an incident and ensure extensive RCA.

• Continuous Improvement:

Drive post-incident reviews with a focus on continuous improvements, as well as follow-up on preventive actions.

• Collaboration:

Strong collaboration with development teams, customer support, and product management, focusing on clear communication and transparency.

Your background
We expect that you have an IT background and preferably prior experience with incident management – as well as experience with being on call 24/7.

Need to have skills:

• Excellent with facilitation and planning
• Strong and precise communicator
• Excellent experience with stakeholder management

Nice to have skills:

• Leadership experience
• Construction industry experience

Please note that while these skills are important for the role, we value your overall potential and willingness to learn and adapt in a dynamic environment.

What to expect as a Daluxian
Our flat organization, where the way from idea to product is short combined with creative freedom and a high level of trust in your work, ensures that you will be able to create tangible value for our users.

Everyday life is characterized by sparring between colleagues, room to be yourself, monthly social events, and various clubs to mix professional development with fun.

As Dalux is a software company, we want half of the company to consist of Software Developers. All our software development happens at our head office at Vibenshuset in Copenhagen.

Ready for the next step
If the description above and Dalux sounds like a place where you could develop and contribute to high-quality software, we would gladly accept your application. We will be having ongoing interviews.

If you have any questions feel free to contact IT Talent Acquisition Specialist, Nicole Przybylski at [email protected]

Who is Dalux
Dalux is a Danish software company founded in 2005 by Ph.D. Bent Dalgaard and Torben Dalgaard. Dalux’ products are aimed at making the construction industry smarter and more effective. Our user-friendly digital tools and Building Information Modelling-technology (also known as BIM) are used in more than 140 countries globally.

We are crazy about cool technology and have experience being first movers on new tech. Our products are based on our unique 3D BIM-technology and make use of AR - all developed entirely by Dalux.

Application deadline:

Ongoing